Our Journey

Since setting up in 2012, MPA Accounting wanted to be slightly different. We wanted to retain our customers and build lasting working relationships. Therefore it was really important for us to understand what our customers wanted from us.

We asked every new customer that approached us, Why they were looking to change accountants? We did not want to fail them, so we used this valuable information to build MPA.

Most of the reasons were:

  • disappointed with the lack of customer service.
  • never felt valued
  • received little or no support
  • lack of communication.
  • no advance warning of their tax deadlines and payment of tax commitments.
  • charged for every question or request for help
  • approachableness

Understanding this meant we could endeavour to offer a service that would make sure our customers never felt that way. We try hard to address the concerns that our customers gave us to provide a reliable, trustworthy, and friendly service.  We continue to work towards improve our service all these years later recognising just how important this is to our customers.

We also wanted to do a great job behind the scenes, to make sure that quality was throughout the business. We focused on our duty to provide both quality advice and service to our customers. We decided to work as an accredited AAT (Association of Accounting Technicians) firm. This meant we could match our efforts for excellent customer service to the AAT high standards of advice and practice. Samantha, a partner in the business, holds MAAT qualification.

Today we remain true to our original objectives, to listen to the customer and always try to put our customers’ requirements first.

Even now, well over 10 years on, we still hear many of the same reasons given by people looking to change accountants. At MPA, we will do what we can to help because it is what makes us a little different to a lot of other companies out there. We are not perfect but we try hard to meet the standards that we have set ourselves as it matters to us that our customers are happy trusting us to help them and their business.

Over the years we have collected many lovely testimonies from our customers but here you can find a few comments we wanted to share.

We have a lovely office in Merstone which is a nice place to meet customers and a great place to work. We believe it to be the perfect fit for our customers, being easy to get to in a central location which just so happens to be a lovely spot.

  • Beautiful Rural Location
  • Our Own Large Car Park
  • Central to the Island
  • A Lovely Building with Character
  • Separate Meeting Room
  • Eco Friendly
  • Lovely Feel & Atmosphere

I you are looking for a new accountancy to help you and your business – We would love to invite you for a no obligation chat to see where we can help you and your business.

Accountancy services for sole traders, limited companies, partnerships and individuals

– MPA Accounting –

Testimonials

I have been using MPA Accounting for 2 years and would highly recommend them, a very professional, helpful and friendly service, answering any question you ask. They are amazing!!!!

County Fencing Supplies

MPA Accounting are a professional and knowledgeable Accountancy Service who operate with a personal touch whom we have used for many years. We have found MPA to be very efficient and organised, they have consistently provided us with excellent service to which we would happy to recommend to everyone.

Electrical Solution

Two years ago, I moved from a large accountant to MPA Accounting which has proved extremely beneficial financially and personally. I now get more face to face time with Samantha and her team, I have found them all to be extremely professional, knowledgeable, conscientious and very helpful. I would highly recommend MPA Accounting to anyone who is looking for an excellent Accountant who go the extra mile.

SAS Window Films Ltd

I am delighted with the service I have received from MPA Accounting since I began working with them. The team are friendly and approachable and are always at the end of the phone for full support. I cannot recommend them enough.

Pipeline Mechanical UK Ltd